Customer Testimonials

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DealerRater May 23, 2025

Jake was a tremendous help when I brought in my Frontier for an emissions service. Did not have to wait long either. Glad he's there and glad that I had him for the experience. 10/10.

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DealerRater Apr 25, 2025

If I could give Cavender’s more than 5 stars, I would. The General Manager, Stavros, is absolutely amazing and truly goes above and beyond to provide top-tier service. To be transparent, our initial visit wasn’t great. The experience was rough, and the customer service just wasn’t there. We purchased two vehicles, and I immediately regretted mine. It had some mechanical issues and just didn’t feel right. I felt like my concerns weren’t being taken seriously, so I asked to speak with the GM—and that’s when everything turned around. Stavros listened, took immediate action, got ... Read More

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DealerRater Apr 12, 2025

We had a very good experience with Cristi and the finance manager. Cristi was very friendly, informative, and not pushy at all. He answered all my questions and arranged a test drive without delay. I love my new Rock Creek Rogue, with all the sporty features! Finance was easy enough and we were out the door. I’d recommend this dealership and Cristi, for sure! (The cappuccino is good too!!)

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DealerRater Apr 11, 2025

Christi was very sweet and a good salesman. 10/10 would buy a car from him again.

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DealerRater Apr 1, 2025

My 14 year old Nissan Versa rode like a new car after extensive service. Jake was very helpful in guiding me through everything that needed to be done. He showed me what could wait and what needed to be done now. As someone on a limited income, that information was vital. I'm going to push a few more years out of the best car I ever owned.

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DealerRater Mar 1, 2025

A refreshing change to do business without the fun and games that 99.9% do! Aryan Patel is a true asset and is fantastic to work with. Maybe the best car buying experience I’ve ever had. Congratulations. Keep up the great work.

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DealerRater Feb 21, 2025

Purchased a 2024 Frontier on December 26, 2024. Still waiting on my plates to come as my temporary plate expires February 24, 2025. Just found out today that a duplicate title needs to be ordered and plates won't be in for several more weeks. A new temporary plate is in the works and they offered to overnight it to me when it comes in or email it to me and I could print it out myself. First and last vehicle I will purchase from them

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DealerRater Feb 20, 2025

Worst dealership ever sold me a car with problems that should’ve been checked before sale, unprofessional and unorganized

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DealerRater Feb 16, 2025

Great dealership, Aryan Patel is an amazing salesmen, he helped me and my family out so much. I appreciate all the work he and his managers put into the process of getting my new car and my mom’s car as well. Very professional, educated and smart people. Keep up the great work!

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DealerRater Jan 24, 2025

The team at Cavender Nissan was very helpful! They worked with me and got me a good deal on both my trade and new car purchase.

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DealerRater Jan 22, 2025

Christie was fantastic and very helpful throughout the process. I recommend him. and very caring. Cavender is blessed to have him on his team. Thank you

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DealerRater Jan 21, 2025

I've had problems with this dealership in the past on the sales side. Well, thier service/ parts aren't any better apparently. I recently went there(really because it is the closest dealership to my house and wanted to give them another chance), because a trim piece had broken off of my passenger side seat. I have a 2023 Titan with the 100,000 mile warranty from Nissan. They would not cover the broken party because they said it "looked like the clip did not break, but the plastic tab broke, and that never happens unless the customer broke it, so ... Read More

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DealerRater Jan 20, 2025

Absolutely thrilled with my experience at Nissan of Rockwall! Jaspreet Singh (GSM) made the entire car-buying process incredibly smooth and stress-free. His knowledge, professionalism, and dedication to customer satisfaction truly set them apart. I couldn’t have asked for a better experience purchasing my first car. Highly recommend this dealership to anyone looking for top-notch service. Thank you, Jaspreet and team!

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DealerRater Jan 19, 2025

Cristi was phenomenal!!! He listened to our wants and needs, he was very informative and knowledgeable, he got us a great deal, he walked us through every feature on the car and he was so personable and polite! We were dreading looking for a new car but, Cristi made this experience so easy and enjoyable!!! Our next vehicle will definitely be from Cavender!!! Thank you Cristi, Thomas and Alexa!

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DealerRater Jan 16, 2025

It was a pleasure to have this deal with such kind people specially mr Cristi

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DealerRater Nov 22, 2024

I had a wonderful experience at Cavender Nissan. Charlie sent me pictures of different vehicles based on my families needs. After listening to my needs, I purchased a brand new 2025 kicks , every employee from Charlie to Nikki in finance were very helpful!

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DealerRater Nov 13, 2024

I got a used vehicle for my son. Getting approved and sales portion was fast. They even delivered it to my work for me.

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DealerRater Oct 27, 2024

Purchased a new vehicle over the phone and it was a great experience. Had the vehicle ready to go before I came in!

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DealerRater Oct 5, 2024

Contacted dealer online today and agreed to a price in writing from Kosi the salesman. Showed up at the dealership and sales manager wanted to renegotiate the price. He added $2300 to the agreed upon price and refused to honor the written agreement we had. Very disappointed in dealer and with the dishonesty we experienced in this business. We moved on to another dealer.

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DealerRater Oct 3, 2024

Their bio on their business Instagram says “Customer Service & Loyalty are our focus.” And honestly, I’ve never seen and experienced something MORE CONTRARY TO THIS IN MY 37 YEARS OF LIFE!!!!!!!!! If I could give negative 1 million stars, I would. I should have listened to my intuition from the very beginning and walked away when they lied the first time. I’ll do this in 2 parts, one for sales and then one for service, since I’ve had the vehicle 2 months and had an ongoing issue with it since I bought it. This is long, but please take these ... Read More

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DealerRater Sep 28, 2024

To be honest, I feel to be the victim of a bait and switch. I had originally looked at a Nissan Sentra on Saturday 09/21. On the test drive, I informed the sales person (Jakob) of my list of needs (blind spot detection, rear camera, adaptive cruise control, satellite radio, heated seats, 360 camera, and rain sensing wipers). Jakob informed me, in order to get these features, I would need to look at the Nissan Altima which is a different in price of roughly $8000.00 After agreeing to a test drive, Jakob was pulled away and replaced with Charlie to join me for ... Read More

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DealerRater Sep 20, 2024

My car was totaled so I have been on the hunt for a new car. I get approved with my credit union for an amount that I am comfortable with also a FANTASTIC APR. initially I wasn't going to go to this dealership as I've been looking for a Mazda. I have been using True Car as a form of research, and came across a 2023 Nissan Rogue. I send the email that I'm interested for the price posted although I know TTL was not included, I had enough to cover. I specifically told the sale guy Juan ... Read More

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Google Jul 26, 2024

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Google Jul 25, 2024

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Google Jul 14, 2024

Yes!! After a quick, smooth, and informative visit, I finally got an amazing car for a GREAT DEAL. Zach took care of us from start to finish and didn’t quit until we had exactly what we wanted! I will be recommending my family and friends to this beautiful location. Y’all go ask for Zach specifically when you are ready!! Thank you Cavender Nissan! ✨😁🥹

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Google Jul 13, 2024

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DealerRater Jul 11, 2024

Father bought vehicle here and said he would get a referral bonus so I purchased a vehicle and after numerous emails and visits he has yet to receive the referral bonus. They also added several additional service contracts to his purchase that he told them he did not want and he took signed letters to them to cancel but they did nothing with the letters, just said his term would be shortened but I don’t think he got that in writing. Also they add a mandatory protection package that clearly says it is available, not mandatory, into your purchase ... Read More

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DealerRater Jul 9, 2024

Stay far away from the service department at Nissan of Rockwall. Let's start with $199 for "diagnostics" ... which means plugging in an OBD2 reader and getting a trouble code. (Waived of course if you decide to have the work completed.) Then, $428 for a part that costs $269 (retail) on their own website. Add $325 labor for literally removing two screws and inserting the new part...then plugging the OBD2 back in to clear the trouble alert. All of this takes approximately 5 minutes. Complaining about it gets you a $112 penalty for another part (that they forgot to mention you also need). ... Read More

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Google Jul 8, 2024

Bought a car from Cavender a few months ago, had a small issue nothing to even mention. They took really good care of me while they had my car, they provided a loader so I would not be with a car to drive, The biggest praise goes out to Debra Bolden (Rock Star) Service Lane Manager, I'm not a easy person to please (I'll admit it) but Debra, was on point she gets it, she understand how the world works. Thank you again for going the extra mile for me.

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Google Jul 3, 2024

My experience was nothing less than amazing. My salesman Jake, and the GM Demetrius are an A Team. I was there for a brief moment and came out with my 2024 Pathfinder Platinum!!!!! I’m all smiles Thank you Cavendar Nissan The Love’s

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Google Jun 27, 2024

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Google Jun 22, 2024

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Google Jun 21, 2024

Worked with Daniel to sell our truck. Very easy to work with, friendly, and provided quick service!

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Google Jun 17, 2024

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Google Jun 17, 2024

Jim is awesome he reminded me of my maintenance plan expiration coming up and he is just an awesome guy

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Google Jun 15, 2024

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Google Jun 13, 2024

Justin was AMAZING! After a bad experience at another dealership he treated my daughter like his best friend and we left as family!!!

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Google Jun 11, 2024

I only take my car here for service. Jim is always great to work with.

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Google Jun 11, 2024

Great, great support and service. My daughter's car broke down in Royse Texas on Friday night at 10:05. We live approximately 3-hours from Royse (Harker Heights, Texas). She was headed to Memphis, Tenn. She called me and I told her to have the car towed to Cavender Nissan of Rockwell. I contacted Clint on Saturday morning and his service was excellent. Kept me updated on the status, got the car fixed on Monday (today). My daughter is now driving it home. I am so pleased with Nissan and the service that they provided to us, especially Clint. Thank you so ... Read More

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Google Jun 7, 2024

Clint in service was a huge help!

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Google Jun 5, 2024

Perfect service. Rare these days. That's why we've bought 7 Nissans over the years.

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Google Jun 5, 2024

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Google Jun 4, 2024

I feel like customer service should be your #1 priority and listening to your buyers seems like it should be at the top of that list. If someone is standing in front of you, handing you the keys to their vehicle, and requests a service to be performed then it should be done when the other service is being performed. Making someone waste that much time at a dealership for those simple items is ridiculous! I have literally seen my cabin filter and engine filter replaced previous times at Take 5 and it took no more than 5 minutes tops. To top it ... Read More

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Google May 30, 2024

Excellent

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Google May 29, 2024

Fast and pleasant experience.

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Google May 29, 2024

Nice friendly staff. Kam was friendly fast and super cool. I love my new car it's so cute. Good vibes no pressure or anxiety.

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Google May 27, 2024

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Google May 26, 2024

Wayne Lindsay was a hoot! He and Jack made buying easy and comfortable.

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Google May 26, 2024

Cavender Nissan Rockwall is the best..the workers are very friendly and professional. I would like to recognize Clayton and Alexa for their help..they were able to help me and got me into a car that suited my needs and budget..thank u so much. I would definitely refer anyone to this location.

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Google May 26, 2024

Great place and kept me updated the whole visit and very nice accommodations. Will definitely be doing all my Nissan business with Cavender.

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Google May 23, 2024

My experience at Cavender Rockwall was wonderful! Bailee was very kind and helpful and made buying a car so easy!

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Google May 22, 2024

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Google May 22, 2024

Sale, Management and Finance team was awesome. My expectations were met!

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Google May 22, 2024

First time to service our Armada at Cavender Nissan Rockwall. Amanda was very helpful and covered everything thoughly that we needed to have done. Will continue to bring our SUV to Cavender Nissan.

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Google May 21, 2024

Colby was great! I went in for a pre owned vehicle and drove out in a brand new Nissan. I love my Sentra!

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Google May 20, 2024

They were fantastic.They treated me with respect.

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Google May 16, 2024

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Google May 15, 2024

Chris Y and Dixon were both excellent to work with. Truly an easy and fun process from start to finish! We love our Armada!

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Google May 15, 2024

Had questions over my maintenance plan and Cherry did a great job navigating through that conversation and providing me with the necessary details. She also quickly got her manager involved to give me additional details needed as well. Overall service was great!

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Google May 15, 2024

Great experience from beginning to end! Clayton and John went above and beyond to make our purchase seamless and quick. They were honest and I appreciated that there were no hidden fees or add ons to the advertised price.

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Google May 13, 2024

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Google May 12, 2024

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Google May 11, 2024

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Google May 11, 2024

Had a great experience at the dealership. They were quick and sharp.

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Google May 8, 2024

I will recommend this place the customer service is on another level 👌 👍 great 👍 👌 👏

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Google May 8, 2024

I saw a car online, called about it to make sure it was there before we drove out there. I asked about the miles and told him oh that’s too many thank you. He went on asking what I was looking for (price range and miles) I told him and he said oh you’re not going to find anything in that price range with low miles. I said ok thank you, he tried to keep conversation going but I dismissed him. Let me tell you, maybe change you’re wording to oh it’s going to be hard ... Read More

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Google May 8, 2024

It was great !! Jeremy helped me the whole way and he was very patient with me. I highly recommend asking for Jeremy next time you’re looking to get a car!

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Google May 7, 2024

Justin was an awesome sales person. I did not know for sure when I got there what I wanted. He was patient and professional until I came to decision. I am so happy with my new car!!

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Google May 6, 2024

We recently purchased a 2024 Nissan Pathfinder at Cavender Nissan in Rockwall Texas! No problems at all, smoother than melted butter. The terms were discussed before traveling three (3) hours to get to their dealership. Met with a courteous staff upon arrival. I was early, my salesman, David had everything ready per our phone conversations. Absolutely Great. No surprises whatsoever. I test drove the Pathfinder, confirmed my thoughts, David and John handled the paperwork and I left a few hours later, being a happy camper in my wife's new SUV. She could not be there due to an illness to a ... Read More

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Google May 5, 2024

Great sales team. Took good care of us.

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Google May 5, 2024

Jake assisted me through the service process for my Murano, and he was very knowledgeable and informative. I had one of the best customer service experience!

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Google May 5, 2024

Thomas was very detail and informative it was an great experience and easy process

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Google May 5, 2024

I came in for my first service and everything went smoothly from the checkin to checking out. I waited for maybe 45 minutes and my car was ready to go. Overall great experience!

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Google May 4, 2024

My most recent experience at Cavender Nissan of Rockwall was exceptional. From the moment I walked in, the staff greeted me warmly and were incredibly attentive throughout the entire process. The sales representative I worked with was knowledgeable, patient, and truly went above and beyond to help me find the perfect car within my budget. The dealership's facilities were clean and welcoming, and the overall atmosphere was very professional. I left feeling confident in my decision and grateful for the outstanding customer service I received. I would highly recommend Cavender Nissan of Rockwall to anyone in search of a ... Read More

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Google May 2, 2024

I would highly recommend this dealership! My sales guy Jake went above and beyond! Had great knowledge answered all my questions. Ty

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Google May 1, 2024

Professional, enjoyable experience. The team was able to work with me and made car buying easy. Definitely will recommend Cavender to my friends and family. I will be a lifetime repeat customer.

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Google Apr 30, 2024

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DealerRater Apr 30, 2024

On 04/26/24 while searching for a new Nissan Titan on Cars.com, I came across 5 new trucks advertised from Cavender Nissan. I had searched the Cars.com website for 'Pro-4X' trim, and this is how many trucks Cavender Nissan were showing in their inventory. My attention was drawn to their pricing because I have been looking at trucks for a year for purchase and their pricing was at a rate that was consistent with only about 5 other dealers in the US for their low price point. Cavenders pricing was $16,018 below MSRP for these trucks. So for an MSRP of 64,065, Cavender ... Read More

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Google Apr 29, 2024

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Google Apr 28, 2024

Jake Shahan was fantastic and addressed my concerns. He is phenomenal and is diligent to ensure customer satisfaction. I am extremely happy and will share that with others.

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Google Apr 28, 2024

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Google Apr 28, 2024

Great experience with car repair today. Jake very professional

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Google Apr 26, 2024

Kamryon and carina were very helpful during the sale process.

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Google Apr 26, 2024

Colby was great! He made the experience quick and easy!

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Google Apr 26, 2024

A great experience working with Cavender Nissan in Rockwall! After a month of shopping for a particular car and facing so many set backs with other dealerships, our salesperson Zachery with Cavender Nissan made the transaction stress free, easy, and quick. We came in with our own financing and a particular car we wanted to purchase. There was no haggling or pushy sales or no trying to force us to go through financing with the dealership. Very upfront with the numbers and sales price. A very professional transaction. Also a plus that the dealership is not chaotic and noisy. It ... Read More

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Google Apr 26, 2024

I was very pleased with my experience! Everyone was so nice and helpful, made the car shopping process a breeze! I definitely recommend Jacob Rowland he’s amazing!!!

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Google Apr 25, 2024

I was greeted at the service drive and helped quickly. Oil change, tire rotation and wash all done in about an hour. My Service advisor walked out and checked on my truck to make sure all work was done correctly before releasing it to me. I was extremely happy with this service trip.

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Google Apr 25, 2024

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Google Apr 24, 2024

I was in the this dealership today. I spoke with John in finance and Jim in the service department. I am very satisfied with the service I received today. Debra you are also very awesome!

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Google Apr 24, 2024

I had a great experience at Cavender Nissan. My salesman Alex was very helpful, friendly and not pushy at all. I told him my wants and he got me in the car that I needed. Financing was easy and I am loving my new car. Definitely recommend going to Cavender Nissan

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Google Apr 22, 2024

My car is still in the shop and has been for a while… I’ve ran into some “issues” with communication and call backs, BUT overall everyone there seems to be working hard and to the best they can with a heavy work load. Amanda Bathurst has been very honest with me, even msged me while they were closed with an update. Today while I was waiting for a while in their waiting area a random worker asked me if I wanted a coffee then went on her way, she wasn’t even part of the department I was dealing ... Read More

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Google Apr 22, 2024

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Google Apr 21, 2024

Colby Terry worked with us today. He was amazing! He answered questions and made us feel completely comfortable with the process of buying a new car. I would definitely recommend going to him to purchase a new car

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Google Apr 21, 2024

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Google Apr 19, 2024

Great experience from start to finish! Worked to get me in a great car with excellent terms! Jake and team worked hard to make sure I got the features most important and the best possible deal!

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Google Apr 19, 2024

David Denton did a good job helping me find a nice car for my daughter. He’s very experienced and very professional. I highly recommend him…

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Google Apr 17, 2024

Mr Young was awesome he got the vehicle I liked

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Google Apr 17, 2024

Very good experience. Helpful and kind.

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Google Apr 16, 2024

It accommodates all my needs!

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Google Apr 16, 2024

Got there with a pre-approval, however I came out with a better deal that my agent made happen. Surpassed my expectations and they now have a loyal customer.


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