Customer Testimonials

Jake was a tremendous help when I brought in my Frontier for an emissions service. Did not have to wait long either. Glad he's there and glad that I had him for the experience. 10/10.

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If I could give Cavender’s more than 5 stars, I would. The General Manager, Stavros, is absolutely amazing and truly goes above and beyond to provide top-tier service. To be transparent, our initial visit wasn’t great. The experience was rough, and the customer service just wasn’t there. We purchased two vehicles, and I immediately regretted mine. It had some mechanical issues and just didn’t feel right. I felt like my concerns weren’t being taken seriously, so I asked to speak with the GM—and that’s when everything turned around. Stavros listened, took immediate action, got ... Read More

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DealerRater - Apr 25, 2025

If I could give Cavender’s more than 5 stars, I would. The General Manager, Stavros, is absolutely amazing and truly goes above and beyond to provide top-tier service. To be transparent, our initial visit wasn’t great. The experience was rough, and the customer service just wasn’t there. We purchased two vehicles, and I immediately regretted mine. It had some mechanical issues and just didn’t feel right. I felt like my concerns weren’t being taken seriously, so I asked to speak with the GM—and that’s when everything turned around. Stavros listened, took immediate action, got the repairs handled, set me up with a rental, and made sure I was completely taken care of. Knowing I still had concerns, he even offered to help me find something else. He gave me time to think it over, talk with my husband, and explore my options with no pressure. When I found something I liked at another location hours away, Stavros had it brought in. After driving it, I wasn’t thrilled—and he noticed. Instead of pushing the sale, he encouraged me to try something else, and I ended up falling in love with a different car. He made the financing and paperwork a breeze. Stavros is a true asset to this dealership. I know Cavender’s has had a tough reputation in the past, but give them a chance—big changes are happening, and it’s because of people like him. Cavender’s, you’ve earned a customer for life. But more importantly, Stavros—you’ve earned a customer for life.

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We had a very good experience with Cristi and the finance manager. Cristi was very friendly, informative, and not pushy at all. He answered all my questions and arranged a test drive without delay. I love my new Rock Creek Rogue, with all the sporty features! Finance was easy enough and we were out the door. I’d recommend this dealership and Cristi, for sure! (The cappuccino is good too!!)

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Christi was very sweet and a good salesman. 10/10 would buy a car from him again.

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My 14 year old Nissan Versa rode like a new car after extensive service. Jake was very helpful in guiding me through everything that needed to be done. He showed me what could wait and what needed to be done now. As someone on a limited income, that information was vital. I'm going to push a few more years out of the best car I ever owned.

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A refreshing change to do business without the fun and games that 99.9% do! Aryan Patel is a true asset and is fantastic to work with. Maybe the best car buying experience I’ve ever had. Congratulations. Keep up the great work.

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Purchased a 2024 Frontier on December 26, 2024. Still waiting on my plates to come as my temporary plate expires February 24, 2025. Just found out today that a duplicate title needs to be ordered and plates won't be in for several more weeks. A new temporary plate is in the works and they offered to overnight it to me when it comes in or email it to me and I could print it out myself. First and last vehicle I will purchase from them

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Worst dealership ever sold me a car with problems that should’ve been checked before sale, unprofessional and unorganized

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Great dealership, Aryan Patel is an amazing salesmen, he helped me and my family out so much. I appreciate all the work he and his managers put into the process of getting my new car and my mom’s car as well. Very professional, educated and smart people. Keep up the great work!

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The team at Cavender Nissan was very helpful! They worked with me and got me a good deal on both my trade and new car purchase.

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Christie was fantastic and very helpful throughout the process. I recommend him. and very caring. Cavender is blessed to have him on his team. Thank you

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I've had problems with this dealership in the past on the sales side. Well, thier service/ parts aren't any better apparently. I recently went there(really because it is the closest dealership to my house and wanted to give them another chance), because a trim piece had broken off of my passenger side seat. I have a 2023 Titan with the 100,000 mile warranty from Nissan. They would not cover the broken party because they said it "looked like the clip did not break, but the plastic tab broke, and that never happens unless the customer broke it, so ... Read More

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DealerRater - Jan 21, 2025

I've had problems with this dealership in the past on the sales side. Well, thier service/ parts aren't any better apparently. I recently went there(really because it is the closest dealership to my house and wanted to give them another chance), because a trim piece had broken off of my passenger side seat. I have a 2023 Titan with the 100,000 mile warranty from Nissan. They would not cover the broken party because they said it "looked like the clip did not break, but the plastic tab broke, and that never happens unless the customer broke it, so it is not a manufacturer defect". I tried to argue the point of why I would want to break stiff off on my own vehicle and that I've owned other Titans and never had this part fail like this. So the service advisor looked up the part cost and said $224 + $100 labor to install. I was livid that first of all, they were making a big deal about a $200 part instead of just covering under warranty. Secondly , $100 in labor for a 15 min. Swap? Well, out of frustration, I ordered the party through them, they did give me a military discount which brought the cost of the party down to $210. Was told it would be here in about 2 days. While waiting for the part, I kept getting frustrated about how I was dealt with by the service dept. So I went to a different dealership. I showed them the issue and they said they would cover it under warranty, no questions asked. I didn't have to explain anything to them. The new dealership I went to even said why argue with the customer over $100 part? I said well Cavender Nissan of Rockwall was charging me $210 after a military discount. The new dealership could not believe it. He showed me thier invoice ( it was $114). Then I googled the part number and found it at multiple dealerships from $115-$140. Unless you want to just give away your hard earned money, I would stay away from Cavender Nissan of Rockwall, they will gladly rob you with a smile on thier face.

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Absolutely thrilled with my experience at Nissan of Rockwall! Jaspreet Singh (GSM) made the entire car-buying process incredibly smooth and stress-free. His knowledge, professionalism, and dedication to customer satisfaction truly set them apart. I couldn’t have asked for a better experience purchasing my first car. Highly recommend this dealership to anyone looking for top-notch service. Thank you, Jaspreet and team!

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Cristi was phenomenal!!! He listened to our wants and needs, he was very informative and knowledgeable, he got us a great deal, he walked us through every feature on the car and he was so personable and polite! We were dreading looking for a new car but, Cristi made this experience so easy and enjoyable!!! Our next vehicle will definitely be from Cavender!!! Thank you Cristi, Thomas and Alexa!

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It was a pleasure to have this deal with such kind people specially mr Cristi

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I had a wonderful experience at Cavender Nissan. Charlie sent me pictures of different vehicles based on my families needs. After listening to my needs, I purchased a brand new 2025 kicks , every employee from Charlie to Nikki in finance were very helpful!

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I got a used vehicle for my son. Getting approved and sales portion was fast. They even delivered it to my work for me.

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Purchased a new vehicle over the phone and it was a great experience. Had the vehicle ready to go before I came in!

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Contacted dealer online today and agreed to a price in writing from Kosi the salesman. Showed up at the dealership and sales manager wanted to renegotiate the price. He added $2300 to the agreed upon price and refused to honor the written agreement we had. Very disappointed in dealer and with the dishonesty we experienced in this business. We moved on to another dealer.

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Their bio on their business Instagram says “Customer Service & Loyalty are our focus.” And honestly, I’ve never seen and experienced something MORE CONTRARY TO THIS IN MY 37 YEARS OF LIFE!!!!!!!!! If I could give negative 1 million stars, I would. I should have listened to my intuition from the very beginning and walked away when they lied the first time. I’ll do this in 2 parts, one for sales and then one for service, since I’ve had the vehicle 2 months and had an ongoing issue with it since I bought it. This is long, but please take these ... Read More

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DealerRater - Oct 3, 2024

Their bio on their business Instagram says “Customer Service & Loyalty are our focus.” And honestly, I’ve never seen and experienced something MORE CONTRARY TO THIS IN MY 37 YEARS OF LIFE!!!!!!!!! If I could give negative 1 million stars, I would. I should have listened to my intuition from the very beginning and walked away when they lied the first time. I’ll do this in 2 parts, one for sales and then one for service, since I’ve had the vehicle 2 months and had an ongoing issue with it since I bought it. This is long, but please take these words into consideration when looking at cars from this dealership and just stay as far away as possible. I totaled my previous vehicle in July 2024 and needed another one ASAP, as I drive a lot for one of my 3 jobs. I’d always dreamed of owning a Lexus and when I found the one that was in my budget, had the specs I wanted, I reached out to Cavender to get some info. I conversed via text & email, back and forth with my salesperson, Zachary, explaining that I had just started a new job and wanted to get most everything done with numbers and financing before I came in so that all I basically had to do was test drive to make sure I liked the car, and sign. I was told that they had run my credit and would be able to make the deal in the range of monthly payment I was looking for. I confirmed that when coming in the next day, all I would need to do was test drive and then finalize everything, so that I could be in and out quickly since I had just started this new job and didn’t want to be away too much. I made an appt for the following day, first thing in the morning as soon as they opened. When I got there, we test drove the car and I decided it was what I was looking for. When we went in to start paperwork, I was informed that they had, in fact, not run anything thru the banks, even though I had sent them all of my proof of income, DL, and all other paperwork they requested, the day before. I should have IMMEDIATELY walked away then. I would have saved myself from SOOOOOOOOOO much.. I waited…and waited….and waited some more. 4.5 hours to be exact. Again, should have walked away then. The finance person, John (maybe?), I can’t remember exactly, came out with a number that was way above the number I had given that they confirmed I would be able to obtain. I pushed back but was told that they weren’t willing to give all of my different proofs of income from my 3 jobs to the banks. I get paid via zelle for one of my main forms of income. Eventually, I was pressured into signing and made to believe that I wouldn’t find any other lender that would accept my somewhat unconventional sources of income. I signed the paperwork, REGRETFULLY, because I was made to feel like I had no other option. AGAIN, I WISH I WOULD HAVE LISTENED TO MY INTUITION AND WALKED AWAY FROM THE VERY BEGINNING!!!!!!!!!! I’ll do a separate review regarding the service team and how they handled the ongoing issue I STILL have with the vehicle, to this day, 2 months later.

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To be honest, I feel to be the victim of a bait and switch. I had originally looked at a Nissan Sentra on Saturday 09/21. On the test drive, I informed the sales person (Jakob) of my list of needs (blind spot detection, rear camera, adaptive cruise control, satellite radio, heated seats, 360 camera, and rain sensing wipers). Jakob informed me, in order to get these features, I would need to look at the Nissan Altima which is a different in price of roughly $8000.00 After agreeing to a test drive, Jakob was pulled away and replaced with Charlie to join me for ... Read More

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DealerRater - Sep 28, 2024

To be honest, I feel to be the victim of a bait and switch. I had originally looked at a Nissan Sentra on Saturday 09/21. On the test drive, I informed the sales person (Jakob) of my list of needs (blind spot detection, rear camera, adaptive cruise control, satellite radio, heated seats, 360 camera, and rain sensing wipers). Jakob informed me, in order to get these features, I would need to look at the Nissan Altima which is a different in price of roughly $8000.00 After agreeing to a test drive, Jakob was pulled away and replaced with Charlie to join me for the test drive in the parking lot. It being very late in the day to complete the paper work, decided to return on Monday. After work on Monday I returned to the dealership, signed all the paperwork and led over to my new car. Imagine my surprise when I asked for a demonstration how some features worked to be told the car did not have it. Of my list of wants, the only features the vehicle had was satellite, rear camera, and blind spot detection. I reached out to Carina Hernandez, the dealerships "Owner Loyalty Manager", on Friday 09/27 via email to voice my concerns. Shortly after 4:28 pm, Jakob called me and profusely apologized for his mistake in not communicating the list of features I wanted to Charlie and Colby. He stated he would speak to Colby to discuss a possible solution and to expect a call within 10-15 mins. A call that never came. I then reached back out to both Carina and Colby via email this morning (09/28). The offered solution was to trade in the car I purchased on Monday for another trim level that. However, they would only provide a trade value of $25,000.00 although my investment (down payment, trade, and amount financed) is currently $34,000.00. Basically a loss of $9,000.00 I protested to this offer and was basically told it was all they would offer to resolve the issue. Buyers beware! After diving deeper into past reviews on this site and others, it appears this situation and proposed resolution is common with this dealership! I plan on filing a complaint with the FTC and Attorney General.

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My car was totaled so I have been on the hunt for a new car. I get approved with my credit union for an amount that I am comfortable with also a FANTASTIC APR. initially I wasn't going to go to this dealership as I've been looking for a Mazda. I have been using True Car as a form of research, and came across a 2023 Nissan Rogue. I send the email that I'm interested for the price posted although I know TTL was not included, I had enough to cover. I specifically told the sale guy Juan ... Read More

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DealerRater - Sep 20, 2024

My car was totaled so I have been on the hunt for a new car. I get approved with my credit union for an amount that I am comfortable with also a FANTASTIC APR. initially I wasn't going to go to this dealership as I've been looking for a Mazda. I have been using True Car as a form of research, and came across a 2023 Nissan Rogue. I send the email that I'm interested for the price posted although I know TTL was not included, I had enough to cover. I specifically told the sale guy Juan I did not need them to finance because I KNEW they could NOT beat the rate. He said the "finance " guy could. I said okay if you can beat the rate I'll let you finance me. Colby runs a soft report. Juan brings back a document with 3 down payment option. I told him I want 0 down because THAT is what my credit union approved me for. Juan goes back to Colby, and then to me saying that I could get 0 down, they won't be able to verify the APR yet, and there's a $1,995 maintenance package required. Sir what? I asked for it in black and white because they must believe I'm an idiot. Of course no black and white ever presented to me. Before I walked out in disgust, I made sure to write that I DO NOT AGREE TO ANY OFFERS OR CREDIT CHECKS. This place is predatory and deceitful!!

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Yes!! After a quick, smooth, and informative visit, I finally got an amazing car for a GREAT DEAL. Zach took care of us from start to finish and didn’t quit until we had exactly what we wanted! I will be recommending my family and friends to this beautiful location. Y’all go ask for Zach specifically when you are ready!! Thank you Cavender Nissan! ✨😁🥹

Father bought vehicle here and said he would get a referral bonus so I purchased a vehicle and after numerous emails and visits he has yet to receive the referral bonus. They also added several additional service contracts to his purchase that he told them he did not want and he took signed letters to them to cancel but they did nothing with the letters, just said his term would be shortened but I don’t think he got that in writing. Also they add a mandatory protection package that clearly says it is available, not mandatory, into your purchase ... Read More

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DealerRater - Jul 11, 2024

Father bought vehicle here and said he would get a referral bonus so I purchased a vehicle and after numerous emails and visits he has yet to receive the referral bonus. They also added several additional service contracts to his purchase that he told them he did not want and he took signed letters to them to cancel but they did nothing with the letters, just said his term would be shortened but I don’t think he got that in writing. Also they add a mandatory protection package that clearly says it is available, not mandatory, into your purchase price even if you are a vet eligible for free oil changes. Not even sure if the free oil changes are going to be worth it! They didn’t return my personalized plates like they said they would so I had to pay extra for replacements. Pay attention to advertised prices and what they put on your contract. As well as any offers if you go with Nissan financing.

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Stay far away from the service department at Nissan of Rockwall. Let's start with $199 for "diagnostics" ... which means plugging in an OBD2 reader and getting a trouble code. (Waived of course if you decide to have the work completed.) Then, $428 for a part that costs $269 (retail) on their own website. Add $325 labor for literally removing two screws and inserting the new part...then plugging the OBD2 back in to clear the trouble alert. All of this takes approximately 5 minutes. Complaining about it gets you a $112 penalty for another part (that they forgot to mention you also need). ... Read More

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DealerRater - Jul 9, 2024

Stay far away from the service department at Nissan of Rockwall. Let's start with $199 for "diagnostics" ... which means plugging in an OBD2 reader and getting a trouble code. (Waived of course if you decide to have the work completed.) Then, $428 for a part that costs $269 (retail) on their own website. Add $325 labor for literally removing two screws and inserting the new part...then plugging the OBD2 back in to clear the trouble alert. All of this takes approximately 5 minutes. Complaining about it gets you a $112 penalty for another part (that they forgot to mention you also need). Let's not forget the $69 shop charge for that paper floor mat and disposable gloves by the mechanic. And the coup de grâce, $30 merchant visa fee that they transfer onto the customer for having the audacity to use a credit card.

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Bought a car from Cavender a few months ago, had a small issue nothing to even mention. They took really good care of me while they had my car, they provided a loader so I would not be with a car to drive, The biggest praise goes out to Debra Bolden (Rock Star) Service Lane Manager, I'm not a easy person to please (I'll admit it) but Debra, was on point she gets it, she understand how the world works. Thank you again for going the extra mile for me.

My experience was nothing less than amazing. My salesman Jake, and the GM Demetrius are an A Team. I was there for a brief moment and came out with my 2024 Pathfinder Platinum!!!!! I’m all smiles Thank you Cavendar Nissan The Love’s

Worked with Daniel to sell our truck. Very easy to work with, friendly, and provided quick service!

Jim is awesome he reminded me of my maintenance plan expiration coming up and he is just an awesome guy

Justin was AMAZING! After a bad experience at another dealership he treated my daughter like his best friend and we left as family!!!

I only take my car here for service. Jim is always great to work with.

Great, great support and service. My daughter's car broke down in Royse Texas on Friday night at 10:05. We live approximately 3-hours from Royse (Harker Heights, Texas). She was headed to Memphis, Tenn. She called me and I told her to have the car towed to Cavender Nissan of Rockwell. I contacted Clint on Saturday morning and his service was excellent. Kept me updated on the status, got the car fixed on Monday (today). My daughter is now driving it home. I am so pleased with Nissan and the service that they provided to us, especially Clint. Thank you so ... Read More

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Google - Jun 11, 2024

Great, great support and service. My daughter's car broke down in Royse Texas on Friday night at 10:05. We live approximately 3-hours from Royse (Harker Heights, Texas). She was headed to Memphis, Tenn. She called me and I told her to have the car towed to Cavender Nissan of Rockwell. I contacted Clint on Saturday morning and his service was excellent. Kept me updated on the status, got the car fixed on Monday (today). My daughter is now driving it home. I am so pleased with Nissan and the service that they provided to us, especially Clint. Thank you so much for your support and expedient service.

Clint in service was a huge help!

Perfect service. Rare these days. That's why we've bought 7 Nissans over the years.

I feel like customer service should be your #1 priority and listening to your buyers seems like it should be at the top of that list. If someone is standing in front of you, handing you the keys to their vehicle, and requests a service to be performed then it should be done when the other service is being performed. Making someone waste that much time at a dealership for those simple items is ridiculous! I have literally seen my cabin filter and engine filter replaced previous times at Take 5 and it took no more than 5 minutes tops. To top it ... Read More

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Google - Jun 4, 2024

I feel like customer service should be your #1 priority and listening to your buyers seems like it should be at the top of that list. If someone is standing in front of you, handing you the keys to their vehicle, and requests a service to be performed then it should be done when the other service is being performed. Making someone waste that much time at a dealership for those simple items is ridiculous! I have literally seen my cabin filter and engine filter replaced previous times at Take 5 and it took no more than 5 minutes tops. To top it off, do not get annoyed with my husband for the situation, when it was the service reps fault to begin with. LISTEN TO YOUR CUSTOMERS!

Excellent

Fast and pleasant experience.

Nice friendly staff. Kam was friendly fast and super cool. I love my new car it's so cute. Good vibes no pressure or anxiety.

Wayne Lindsay was a hoot! He and Jack made buying easy and comfortable.

Cavender Nissan Rockwall is the best..the workers are very friendly and professional. I would like to recognize Clayton and Alexa for their help..they were able to help me and got me into a car that suited my needs and budget..thank u so much. I would definitely refer anyone to this location.

Great place and kept me updated the whole visit and very nice accommodations. Will definitely be doing all my Nissan business with Cavender.

My experience at Cavender Rockwall was wonderful! Bailee was very kind and helpful and made buying a car so easy!

Sale, Management and Finance team was awesome. My expectations were met!

First time to service our Armada at Cavender Nissan Rockwall. Amanda was very helpful and covered everything thoughly that we needed to have done. Will continue to bring our SUV to Cavender Nissan.

Colby was great! I went in for a pre owned vehicle and drove out in a brand new Nissan. I love my Sentra!

They were fantastic.They treated me with respect.

Chris Y and Dixon were both excellent to work with. Truly an easy and fun process from start to finish! We love our Armada!

Had questions over my maintenance plan and Cherry did a great job navigating through that conversation and providing me with the necessary details. She also quickly got her manager involved to give me additional details needed as well. Overall service was great!

Great experience from beginning to end! Clayton and John went above and beyond to make our purchase seamless and quick. They were honest and I appreciated that there were no hidden fees or add ons to the advertised price.

Had a great experience at the dealership. They were quick and sharp.

I will recommend this place the customer service is on another level 👌 👍 great 👍 👌 👏

I saw a car online, called about it to make sure it was there before we drove out there. I asked about the miles and told him oh that’s too many thank you. He went on asking what I was looking for (price range and miles) I told him and he said oh you’re not going to find anything in that price range with low miles. I said ok thank you, he tried to keep conversation going but I dismissed him. Let me tell you, maybe change you’re wording to oh it’s going to be hard ... Read More

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Google - May 8, 2024

I saw a car online, called about it to make sure it was there before we drove out there. I asked about the miles and told him oh that’s too many thank you. He went on asking what I was looking for (price range and miles) I told him and he said oh you’re not going to find anything in that price range with low miles. I said ok thank you, he tried to keep conversation going but I dismissed him. Let me tell you, maybe change you’re wording to oh it’s going to be hard to find blah blah not you’re not because we did find something yesterday at a different dealership 🙂

It was great !! Jeremy helped me the whole way and he was very patient with me. I highly recommend asking for Jeremy next time you’re looking to get a car!

Justin was an awesome sales person. I did not know for sure when I got there what I wanted. He was patient and professional until I came to decision. I am so happy with my new car!!

We recently purchased a 2024 Nissan Pathfinder at Cavender Nissan in Rockwall Texas! No problems at all, smoother than melted butter. The terms were discussed before traveling three (3) hours to get to their dealership. Met with a courteous staff upon arrival. I was early, my salesman, David had everything ready per our phone conversations. Absolutely Great. No surprises whatsoever. I test drove the Pathfinder, confirmed my thoughts, David and John handled the paperwork and I left a few hours later, being a happy camper in my wife's new SUV. She could not be there due to an illness to a ... Read More

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Google - May 6, 2024

We recently purchased a 2024 Nissan Pathfinder at Cavender Nissan in Rockwall Texas! No problems at all, smoother than melted butter. The terms were discussed before traveling three (3) hours to get to their dealership. Met with a courteous staff upon arrival. I was early, my salesman, David had everything ready per our phone conversations. Absolutely Great. No surprises whatsoever. I test drove the Pathfinder, confirmed my thoughts, David and John handled the paperwork and I left a few hours later, being a happy camper in my wife's new SUV. She could not be there due to an illness to a family member in East Texas. Cavender Nissan truly exceeded my expectations. They handled the title per my wife's request even though she could not be present at the dealership finalizing everything. I had many conversations with other dealerships from San Antonio, Ft. Worth, Temple, Houston/Galveston area trying to find my wife the best vehicle that could fit our budget. My research started in early March '24 and ended in early May '24. A few of the other dealerships I dealt with tried to sell me a different vehicle to meet my budget, frustrating for sure. When you decide to purchase a new Nissan, save yourself some time, heartache, and frustration, Give Cavender Nissan in Rockwall a call. You won't be sorry. You will be glad you did! A special thanks to my salesman David Denton. Great Job!

Great sales team. Took good care of us.

Jake assisted me through the service process for my Murano, and he was very knowledgeable and informative. I had one of the best customer service experience!

Thomas was very detail and informative it was an great experience and easy process

I came in for my first service and everything went smoothly from the checkin to checking out. I waited for maybe 45 minutes and my car was ready to go. Overall great experience!

My most recent experience at Cavender Nissan of Rockwall was exceptional. From the moment I walked in, the staff greeted me warmly and were incredibly attentive throughout the entire process. The sales representative I worked with was knowledgeable, patient, and truly went above and beyond to help me find the perfect car within my budget. The dealership's facilities were clean and welcoming, and the overall atmosphere was very professional. I left feeling confident in my decision and grateful for the outstanding customer service I received. I would highly recommend Cavender Nissan of Rockwall to anyone in search of a ... Read More

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Google - May 4, 2024

My most recent experience at Cavender Nissan of Rockwall was exceptional. From the moment I walked in, the staff greeted me warmly and were incredibly attentive throughout the entire process. The sales representative I worked with was knowledgeable, patient, and truly went above and beyond to help me find the perfect car within my budget. The dealership's facilities were clean and welcoming, and the overall atmosphere was very professional. I left feeling confident in my decision and grateful for the outstanding customer service I received. I would highly recommend Cavender Nissan of Rockwall to anyone in search of a positive car-buying experience.

I would highly recommend this dealership! My sales guy Jake went above and beyond! Had great knowledge answered all my questions. Ty

Professional, enjoyable experience. The team was able to work with me and made car buying easy. Definitely will recommend Cavender to my friends and family. I will be a lifetime repeat customer.

On 04/26/24 while searching for a new Nissan Titan on Cars.com, I came across 5 new trucks advertised from Cavender Nissan. I had searched the Cars.com website for 'Pro-4X' trim, and this is how many trucks Cavender Nissan were showing in their inventory. My attention was drawn to their pricing because I have been looking at trucks for a year for purchase and their pricing was at a rate that was consistent with only about 5 other dealers in the US for their low price point. Cavenders pricing was $16,018 below MSRP for these trucks. So for an MSRP of 64,065, Cavender ... Read More

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DealerRater - Apr 30, 2024

On 04/26/24 while searching for a new Nissan Titan on Cars.com, I came across 5 new trucks advertised from Cavender Nissan. I had searched the Cars.com website for 'Pro-4X' trim, and this is how many trucks Cavender Nissan were showing in their inventory. My attention was drawn to their pricing because I have been looking at trucks for a year for purchase and their pricing was at a rate that was consistent with only about 5 other dealers in the US for their low price point. Cavenders pricing was $16,018 below MSRP for these trucks. So for an MSRP of 64,065, Cavender had their 'Cavender price' listed at $48,049. I noticed that they had 5 trucks priced with this discount and each was the trim package I was looking for. (Pro-4X trim level.) To make sure this wasn't some sort of error, I clicked on the 'dealer link' attached to each of the advertisements and went to Cavender Nissan's own webpage and found that not only was this price repeated to the exact dollar, but they also had a pop up screen that promised an additional '$500.00 off any in stock vehicle'. After seeing these prices on both the Cars.com website and the Cavender website, I felt a high confidence that this was their sales price. (It is worth noting that the Nissan Titan is not a good selling truck, in fact, it is the lowest volume full-sized pickup truck in the US with annual sales hovering around 20,000 units sold annually, compared to 700,000 Ford F-150's and a similar number of Chevrolet/GMC trucks sold anually.) Because the truck wasn't a strong seller and is scheduled to be discontinued at EOY 2024, I felt that many dealers are trying to sell off their stock of 2023/2024 Titans. Cavender's advertised pricing was in line with some of the larger Nissan dealers in the south and west US. (see Cookeville Nissan, Lokey Nissan, Peoria Nissan, Courtesy Nissan and Nissan of Orange Park are others that have a similar advertised pricing structure, but actually will honor their advertised pricing....) I located the sales manager, Dimitrius Naylor, on Cavender's webpage and sent him an email directly, asking to buy one of their 5 advertised Pro-4X models at this prince point. Cavenders website proudly displays banners that proclaim, "The price you see is the price you pay!" , "No hidden fees!" "Cavender pricing" among other promises. I sent this message on Friday night 04/26/24, knowing that Mr. Naylor would open it sometime Saturday morning and reply. Saturday morning came and went and I had no response from Mr. Naylor. Because I had clicked on a link the night before for my '$500 Cavender discount on any in stock vehicle' button, I received a text message Saturday morning around 0940 AM. The person sending the text identified himself as 'Clayton Paul' with Cavender Nissan. After what I am assuming was bot generated 'chit chat' which made no sense, but is probably programmed to keeps ones attention until a live sales person can take over. At 0953 AM I received a text asking if I wanted to schedule a test drive for their sale weekend. I replied that I was out of the area, but would like to buy the truck and arrange payment. At about 2:13 PM, I received another text from 'Lilly' at Cavender saying in substance that it was 'extremely busy and she would have a sales person contact me asap'. I heard nothing else from text that day. At about 2:40 PM I sent a follow up email to Mr. Naylor, reiterating fact that I wanted to buy a truck but wasn't hearing anything back from them. I stated that I was trying to figure out why no one was calling me back and thought that they had either 'sold all their trucks' or they 'weren't interested in selling me a truck'. At about 3:49 PM, Mr. Naylor emailed me back saying, "I'm just seeing this email, please call me direct at 4696145349' so we can talk. I called him directly.....and he never answered. I left him a message, reiterating the fact that I had reached out via email and phone several times throughout the day and he didn't seem

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Jake Shahan was fantastic and addressed my concerns. He is phenomenal and is diligent to ensure customer satisfaction. I am extremely happy and will share that with others.

Great experience with car repair today. Jake very professional

Kamryon and carina were very helpful during the sale process.

Colby was great! He made the experience quick and easy!

A great experience working with Cavender Nissan in Rockwall! After a month of shopping for a particular car and facing so many set backs with other dealerships, our salesperson Zachery with Cavender Nissan made the transaction stress free, easy, and quick. We came in with our own financing and a particular car we wanted to purchase. There was no haggling or pushy sales or no trying to force us to go through financing with the dealership. Very upfront with the numbers and sales price. A very professional transaction. Also a plus that the dealership is not chaotic and noisy. It ... Read More

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Google - Apr 26, 2024

A great experience working with Cavender Nissan in Rockwall! After a month of shopping for a particular car and facing so many set backs with other dealerships, our salesperson Zachery with Cavender Nissan made the transaction stress free, easy, and quick. We came in with our own financing and a particular car we wanted to purchase. There was no haggling or pushy sales or no trying to force us to go through financing with the dealership. Very upfront with the numbers and sales price. A very professional transaction. Also a plus that the dealership is not chaotic and noisy. It is a calm atmosphere. If your in the market for a new vehicle, do not hesitate to visit Cavender Nissan!

I was very pleased with my experience! Everyone was so nice and helpful, made the car shopping process a breeze! I definitely recommend Jacob Rowland he’s amazing!!!

I was greeted at the service drive and helped quickly. Oil change, tire rotation and wash all done in about an hour. My Service advisor walked out and checked on my truck to make sure all work was done correctly before releasing it to me. I was extremely happy with this service trip.

I was in the this dealership today. I spoke with John in finance and Jim in the service department. I am very satisfied with the service I received today. Debra you are also very awesome!

I had a great experience at Cavender Nissan. My salesman Alex was very helpful, friendly and not pushy at all. I told him my wants and he got me in the car that I needed. Financing was easy and I am loving my new car. Definitely recommend going to Cavender Nissan

My car is still in the shop and has been for a while… I’ve ran into some “issues” with communication and call backs, BUT overall everyone there seems to be working hard and to the best they can with a heavy work load. Amanda Bathurst has been very honest with me, even msged me while they were closed with an update. Today while I was waiting for a while in their waiting area a random worker asked me if I wanted a coffee then went on her way, she wasn’t even part of the department I was dealing ... Read More

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Google - Apr 22, 2024

My car is still in the shop and has been for a while… I’ve ran into some “issues” with communication and call backs, BUT overall everyone there seems to be working hard and to the best they can with a heavy work load. Amanda Bathurst has been very honest with me, even msged me while they were closed with an update. Today while I was waiting for a while in their waiting area a random worker asked me if I wanted a coffee then went on her way, she wasn’t even part of the department I was dealing with. They are kind people… my car on the other hand has taught me to never buy a Nissan

Colby Terry worked with us today. He was amazing! He answered questions and made us feel completely comfortable with the process of buying a new car. I would definitely recommend going to him to purchase a new car

Great experience from start to finish! Worked to get me in a great car with excellent terms! Jake and team worked hard to make sure I got the features most important and the best possible deal!

David Denton did a good job helping me find a nice car for my daughter. He’s very experienced and very professional. I highly recommend him…

Mr Young was awesome he got the vehicle I liked

Very good experience. Helpful and kind.

It accommodates all my needs!

Got there with a pre-approval, however I came out with a better deal that my agent made happen. Surpassed my expectations and they now have a loyal customer.