Customer Testimonials
Not the best place to deal with a factory warranty problem. I purchased on December 2025 a Nissan Kicks SR with 0 miles at this location. Currently the car is 29k miles, I set an appointment on October 9th. @ 7 am., to get a diagnostic to take care about the problem, I got an interaction with DEBRA BOLDEN, who refused to provide any service, because in agreement with her ocular inspection the car had evidence of rodents. Plus she said the car is plastic, and plastic is not covered under the 36k miles warranty bumper to bumper. 🤔🤦🏻
I brought the car to a ... Read More Google - Nov 12, 2026
Great sales people, Johnathan was our salesman, when we returned to finalize the sale, Johnathan was out for the day, we've finished with a different salesman and he was also very nice. The dealership was was nice, my wife and I were very happy with the car we purchased.
Went in for an oil change, I had Cesar Martinez as my rep , he was very professional explaining everything that was being done to my vehicle. I'm a very satisfied customer
November 10, 2026 3:30 pm. Amazing customer service! I received a "no waiting" greeting by smiling gentleman in a mechanic uniform ! He carefully listened & patiently explored what kind of mechanical challenges I was having with my 2024 Nissan Altima. He asked follow up questions that made me feel heard. A very nice experience for a mature lady who lacks automotive expertise. He was specific about when I could expect an update on the process. Quality customer service that makes me want to buy my next car at Cavender's Nissan in Rockwall !
Got out a little faster this time and my windshield bottle was full this time unlike the time,Thank You Danny
Danny in Service Department is excellent. He is courteous and very knowledgeable. He is wonderful!
Had the pleasure of being helped by Taylor & he was soooo amazing and helpful! The other people at dealership as well! Drove 4 hours, but in the end Felt so delighted to be there & made my experience 10000x better. I definitely recommend Taylor , Can tell he’s experienced and loves what he does! 10/10 highly recommend!
Stephanie was awesome! My vehicle needed more than an oil change. She went above & beyond to ensure I got all of the necessary services done. Elaine the shuttle driver was also great. I will continue to use Cavendar Nissan with Stephanie as my point person.
I have a wonderful experience. Jim is very helpful and nice the place is very nice and clean
Our experience with Luke Knight was very pleasant.
We had a very pleasant experience with Luke knight purchasing a 2027 Nissan Frontier at Cavender's In Rockwall 11/5/2026
if you can please do get with taylor pearson for your purchases, he was such a gem to me and really prioritized getting me the exact car i wanted at the most competitive rate!! truly a 10/10 experience
Everything was great! Luke was great! We are from West Texas so most of the dealing was over the phone. He described everything as it was on the car. My husband is a retired salesman of many years and he did like Luke a lot. Jennifer got everything done. She explained the extended warranty. Great conversationalist! Delivery was great! The only thing I didn't like was the extended warranty was put on the deal before we agreed to it.
Our sales rep Paton was very nice and very helpful with the assistance of an excellent manager.
Jim was very knowledgeable, professional and easy to work with. Service was quick. Thank you Jim!
The interest rate was supposed to be 1.9% and it was not as well as have still not received any paperwork on the deal i don't even know who the financing was thru..
I bought a 2023 Nissan Rogue represented as certified pre-owned. Within three months, it lost power and needed an engine repair. After pickup, I noticed rattling and returned it; the dealership diagnosed failed motor mounts and denied CPO coverage. I received conflicting explanations about its certified status and was asked to sign additional certification paperwork after the problems began. The process stalled Monday and today while my service advisor was on vacation. I’m also being told to wait until the GM returns next Tuesday, with no substitute identified to resolve the remaining concerns. Disappointing communication, delays, and lack of coverage ... Read More Google - Oct 29, 2026
I bought a 2023 Nissan Rogue represented as certified pre-owned. Within three months, it lost power and needed an engine repair. After pickup, I noticed rattling and returned it; the dealership diagnosed failed motor mounts and denied CPO coverage. I received conflicting explanations about its certified status and was asked to sign additional certification paperwork after the problems began. The process stalled Monday and today while my service advisor was on vacation. I’m also being told to wait until the GM returns next Tuesday, with no substitute identified to resolve the remaining concerns. Disappointing communication, delays, and lack of coverage ... Read More DealerRater - Oct 29, 2026
My highest recommendation for trading in a vehicle. Bryan runs the tightest ship in the business. These guys are definitely on the Christmas card list. Be on the lookout for your honey dew and cantaloupe heavy edible arrangements boys.
Every one was very welcoming pleasent Mr. Virgens was eager to service my car and thoural. Let me know and told me what was to car and ehat i should plan the furter
My salesman Luciano went above and beyond to get me into my dream car with only $1000 down, unbelievable. Very professional sales manager who helped me get my extra warranty at an amazing rate. Overall I was head over heels with Cavender Nissan in Rockwall!
Was a great experience Derek was awesome. Helped us from the start all the way through Wood buy another car for them.
10/10 Derrick/Nate were the best
I bought my first nissan from a different dealer 3 years ago. I wasn't happy about the service there do I went to cavender and ended up talking to Larlett cash my sales representative who was a straight shooter, honest and very professional. I had a choice to buy from two other dealerships but I chose Cavender- I ended up buying my second new Nissan from cavender- Rockwall, and will be having both my Nissan's serviced here. I had a very good experience here, I will highly recommend.
I bought my first nissan from a different dealer 3 years ago. I wasn't happy about the service there do I went to cavender and ended up talking to cash my sales representative who was a straight shooter, honest and very professional. I had a choice to buy from two other dealerships but I chose Cavender- I ended up buying my second new Nissan from cavender- Rockwall, and will be having both my Nissan's serviced here. I had a very good experience here, I will highly recommend.
On Oct.15, 2026. We pulled in to Cavenders in Rockwall to be a return customer and purchase an Armada. In less than 5 minutes salesman GG came out to greet us and was eager to sale and we were eager to buy. Buying was a good experience and timely done.
After buying GG was unprofessional as he had sold us the car and he was done with us. He said car was washed, it was a not a good wash at all. Smeared windows and smeared wash. Plastic still hanging. Totally unacceptable. We should have spoken up then, and GG should have ... Read More Google - Oct 20, 2026
Where do I begin? This is long but please read it. First to the employees.
Peyton, the Angel. What a wonderful and thoughtful person. I did not look at her as a "sales employee" but as a friend who guided me through the process effortlessly even though my indecisions at times I am sure made her job harder. But she NEVER showed it with her constant smile and positive attitude. She text me several times during the process about any concerns I may have and then afterwards as a courteous followup.
Chandler, the sales manager, promised to get ... Read More Google - Oct 18, 2026
Super friendly staff not pushy and very helpful
Jim is the most courteous, efficient, caring man and a huge asset to Cavenders! I am so glad to have him as my service man!
Cesar and the entire team were extremely professional, friendly, and answered all of my questions. The coffee was great, too! One small suggestion would be to use closed captioning on the TV and keep the volume lower, making the waiting area quieter and more relaxing. Overall, it was a very positive experience.
We had an amazing experience shopping for and purchasing a car from Cavender Nissan of Rockwall. Bryan Hall is the GM and is amazing. He got me set up with Sam to go out and test drive a handful of cars. Sam did a great job of listening to what I liked/didn't about each one and helped us narrow it down to the perfect fit. He was incredibly knowledgeable about every car on the lot and what all was included with each purchase. We ended up choosing a Nissan Altima, which was not what we had originally thought ... Read More Google - Oct 15, 2026
Luciano Hernández made everything so easy for me. He listened what I was looking for and he found the perfect vehicle for me. All te team are nice and professional. I definitely recommend them.
Cesar Martinez in service is amazing. I also want to give a special thanks to Cash as he truly made my day and provided information if I decide to trade my Armada . You guys rock!!!! Irene Love
(Translated by Google) I'm very disappointed with this dealership. A year ago we bought a Toyota Highlander there, and not only did they sell it to us damaged and in terrible condition, but it was also overpriced for its state. We were almost finished paying it off when it completely broke down and couldn't be repaired. And on top of that, their financing bank is a terrible scam. What more can I say?
(Original)
Estoy muy decepcionada de esta agencia ase un año compramos una toyota highlander ahí y aparte que no la vendieron con un golpe ... Read More Google - Oct 14, 2026
Charged $235 for tightening a battery cable. 30 seconds of work. These guys will rip you off!!!
I had the best experience purchasing a car here! I came in, they immediately greeted me, everyone was so kind. They helped me through the whole process so smoothly. I walked in a stranger and left feeling like family.
Great dealership to buy a car. Sales agent very friendly, trustworthy and transparent to customer care.
Our purchase experience was stress free and our service so far for oil change, tire rotation snd alignment have been great!
Very polite and friendly. I managed to get in the same day as I called. Would recommend.
Cash was great to work with. He was friendly and not pushy. Made it a great experience of buying a car.
This where I got my 2026 Nissan Rogue in 2025 of last year and the customer service is wonderful 👌 and that made easier for me to purchase a car with but this last visit was for a oil change 👌 and it was great wasn't there long at all
Went in for simple oil change and tire rotation and was approached by sales to sell my car (just 1 year old) for the newest pathfinder with upgraded features. I am happy with my car and only selected this dealership due to timing and need before a trip. I was not happy to be pushed into a sales pitch for new car or other maintenance work
Friendly and patient. Made us feel like family from start to finish. The process was so simple
Great team with exceptional customer service.
Wisam is my guy and thank u to the whole Cavender finance team for making sure we left with our second brand new car within a year.Cavender sales and service are great and that’s why we keep coming back.
Thank you to my guy Wisam who helped me and my wife secure our second brand new car within a year.and thanks to the finance team also.thats why we stick with u guys at Cavender,cause u are great.
Always customer focused from the sales team to the service center. Very personable and professional.
We received good service …good communication with Caesar Martinez and fair price. Will use this location again.
Sam is the best! He truly cares for his customers and treated me with respect!
⭐⭐⭐⭐⭐ THE BEST CAR BUYING EXPERIENCE EVER!
Today, I visited THREE different dealerships trying to purchase a car for my daughter, who is VERY particular about what she wants. Between dealerships not being able to get us the monthly payment we wanted and others not having the inventory we liked, I was feeling defeated, frustrated, and honestly, ready to give up.
On my way home, I decided to make one final stop at Cavender Nissan since it was the exit right before my house. And let me tell you, GOD HAD A PLAN!
From the moment I stepped out of my ... Read More Google - Oct 1, 2026
Grady, Patrick, and Chandler were exceptional! The team provided great service at Cavender Nissan, and answered all of our questions thoroughly. I’d highly recommend this team!
I always have a great experience going to the service department. Jim Virgin , is so very kind and very helpful. It’s always great to have an employee like Jim.
Exceptionally friendly customer focused service
I went and waited 5hrs for nothing. I came home with no New Car still
Poor customer service and they do not pay attention to detail. When you discover a mistake whether it a physical detail or paper work; they don't like to fix the problem. I've purchased two cars from there and will not go there...an will not refer anybody to this dealership. I dont even think the car fax that came with my car is accurate😡
I purchased my Pathfinder on 8/22/2026. I love it but have not received the registration sticker yet. Was told that a receptionist would mail it to me. My husband is a veteran sent copy of his DD214 to receive free oil changes for life still have not heard about that either. And have not received copies of any docs that were signed when we purchased. I have called and left messages but nothing. It feels like that once you are sold a car they want you to just go away and not to bother them again
I purchased my vehicle from this dealership only a few months ago, and unfortunately, the experience since then has been incredibly disappointing.
When I originally came in, I wanted to purchase a Nissan Kicks. I was told that because I was upside down on my trade, I needed to purchase a Murano instead because of the available rebates. The Murano seemed like a nice vehicle, so I trusted the process and went forward with the purchase.
It has turned out to be one of the biggest purchasing mistakes I have ever made.
For a brand-new vehicle, I have experienced far ... Read More Google - Sep 27, 2026
I worked with GG and he was very knowledgeable about the vehicles I had questions about. When I asked about a specific Rogue, he looked at it and told me it wouldn't be a good fit for what I wanted and listed several reasons why. He was able to find a different one that fit all of my criteria. I wanted to look at 4 different vehicles and he gave us plenty of time to look everything over and answered all of our questions. He didn't put any pressure on us to make a decision and told us that ... Read More Google - Sep 27, 2026
Excellent service! No BS. Got us in and out quickly. Luke did an amazing job and Jennifer got us an excellent interest rate. So recommend this dealership!
They are honest people who will do what they can to help you
Derrick was very helpful and knowledgeable! Great car buying journey!
I was warmly welcomed and received full attention. Wait time was not too long and updated multiple times during service.
I purchased the car I wanted. The salesman was very nice and personable. The sales manager and one of the finance managers were rather unfriendly and reluctant to want to really work the deal once I had decided to use my own financing. I understand that dealerships make some money on their financing but customer service should not end there. I edited this review to and increased it to three stars. The general manager offered his email and we had a very constructive discussion with regards to his staff.
I was charged 7 dollars for a quart of oil and they used 2oz only. I was not given the rest of the quart. I will not go there again...He also stated that my car was going to get a complimentary wash which it was not washed. I left very upset...
Pleasant experience overall.
Sam sent me what I asked for without delay. Made the experience very quick and pleasant. I would definitely recommend them if in the market for a car.
I sold my vehicle to Nissan of Rockwall over 3 weeks ago (2019 BMW 5 Series). I am yet to be paid for the vehicle although I have delivered the vehicle, keys and title. I was recently told Nissan of Rockwall cannot find the title. I personally signed and delivered the title over 2 weeks ago. All of my phone calls to Nissan of Rockwall have been transferred to voicemails that are either full or inactive as of today. Further action to follow.
Honest responsive straight forward
GG Ezedinma was a pleasure to work with. He was Honest and Fair. If you go, ask for GG and he will treat you with respect and be professional.
This dealership don’t care and take care of the issues which arises after buying the car, simply they will ask you to contact Nissan and there won’t be proper response from their managers too.
The service team are great but the 3% surcharge for created card use is a bit jacked up
Customer service is wonderful!! They worked with me!!!
Everyone was exceptionally nice and helpful. The process went swiftly! Karina, Keylon, and Chandler were A1!
Sam was amazing throughout the whole process!!
Friendly, fast and to the point. G G and the finance guy were easy to do business with. Bought a new Suv in less than an hour.
Do NOT recommend.
I was working with Owen H. on a vehicle purchase out of state. Vehicle was available with no current or working deals on it. We go through all of the details and he sends me a video walk around. O: calls the next morning at 11:06am, I tell him I want it and I’m ready to move forward. I’ll get the finance paperwork over to him and I ask him to help setup shipping. He says great. O: text me at 12:54 and sals there’s someone looking at it. I immediately respond with “I’m ... Read More Google - Sep 11, 2026
Absolutely a top tier dealership, felt very professional and accommodating. They made you feel like you were at home, very welcoming. The complimentary lemonade was the greatest, complimentary automatic coffee machine was a crazy experience. If you don't shop at Cavender Nissan of Rockwall then xxxx You, and if you so shop at Cavender Nissan of Rockwall and you DON'T buy from Derrick Scott? Then xxxx You. Right across the street from HEB, two-in-one.
I do not recommended this place, I should've gone to Greenville Nissan. I had recall and alignment work done. Dropped car off Friday, with expectation to pickup then said monday morning, then finally finished Tuesday. I ubered at least 3-4 times. Staff did not call to update, I had to call and figure out at the end of days.
RUN, DONT WALK. Highly do not recommend doing business with this dealership. They advertise a price on the internet and then try to add on a 1995.00 fee disguised as an accessory fee, then when questioned change it to the recondition fee. Bottom line, they do NOT honor the advertised price on the internet. VERY SHADY BUSINESS!
Wonderful experience and would recommend to my family and friends. Very friendly staff and go beyond
Awesome experience Thomas was great very informative professional helped me get into a car! I love it!
I wouldn’t normally leave a review like this because I actually like Cavender Nissan of Rockwall. I bring my other Nissan here for service and have had good experiences with the dealership, which is why this sales experience was so disappointing.
First, I want to give credit where it’s due. **GG did a great job getting me in the door and working with me.** My issue is not with him. My issue is with the sales manager who came over to work the numbers.
I went in looking at a vehicle advertised for around **$19,999** and planned to trade ... Read More Google - Aug 15, 2026
Very Disappointing Experience at Cavender Nissan of Rockwall.
I had a very disappointing experience with Cavender Nissan. I received a coupon offering an oil change and tire rotation for $36.99. Before going to the dealership, I called ahead to make an appointment and specifically asked about the coupon. I was told that there would be no problem and that I could bring it with me.
However, when I arrived, the service advisor, Tanner, refused to honor the coupon. I then had to speak with the manager, Deborah, hoping she could resolve the issue, but she also refused to honor the coupon.
... Read More Google - Aug 15, 2026
I would strongly caution anyone considering buying a vehicle from this dealership.
My experience was the stereotypical high-pressure car sales experience from beginning to end. During the buying process, I repeatedly felt pressured and misled. Once the vehicle was purchased, the communication essentially disappeared.
Before the sale was completed, I was promised that certain issues with the vehicle would be repaired afterward. They even appeared to write up paperwork documenting what was supposed to be fixed. After the purchase, however, getting anyone to respond or follow through on those promises has been nearly impossible. Calls and attempts to communicate have ... Read More Google - Aug 10, 2026
Treated me like I was absolutely nothing. Reached out for information pertaining to a Nissan Sentra, Alex gave me a call. I told him the run down on my credit profile. He ran my credit 4 different times and didn’t have the decency to reach back out to me and give me any information/numbers or nothing. Grady (the manager) reached out and told me that I need a down payment or a co-signer, asked for numbers and they completed ghosted me. A day later, my credit is STILL being pulled. So disappointed with them.
I had a very disappointing experience with Cavender Nissan Used Cars in Rockwall.
Around June 13, 2026, I spent several hours at the dealership looking at vehicles and finally found one I wanted to purchase. After negotiating the price with the finance department, they ran my credit, resulting in a hard inquiry on my credit report. I easily qualified for financing and was simply waiting for the final paperwork to be completed.
Instead of honoring the deal we had been working on all day, I received a text message informing me that they had sold the vehicle to someone else.
Not only ... Read More Google - Jun 29, 2026
Upon entering the business, two employees looked in my direction. I politely greeted them with, “Good morning,” but neither acknowledged my greeting. Instead, they turned away and continued their conversation. I waited for several minutes, expecting that one of them would offer assistance or ask how they could help me, but neither employee made any effort to acknowledge my presence or provide customer service. I happily walked out and took my business elsewhere.
Don't walk away, RUN! This stealership does NOT accept cash and charges 3% to use a card. Have been going here since 2017 and will never be back. They have charged the 3% for many years so we always paid cash. Now they no longer accept cash. Spend your hard earned money somewhere else!!!
EDIT: before we left the dealership we saw missing fasteners from the plastic plate they remove to access the oil filter. This is the second time they have not reinstalled the fasteners on this panel. Also they have a window to view the service area while they work ... Read More Google - Jun 25, 2026
Do not recommend this place to absolutely anyone. Called them an hour prior to arrival to have them lay hands on a vehicle. We had two different people (Audrey and Luke) tell us they had the vehicle in hand. I had a voicemail and a text message confirming. When we arrived the salesmen told us they had sold the truck that morning which would have been 4-6 hours ago. After talking to the manager he said it was actually sold on the 4th which would be 7 days ago. We got lied to not only to two different people over the ... Read More Google - Jun 11, 2026
The finance and service department have no communication expect to have issuses once you’ve bought the car.
